Help & FAQ

Welcome to OnlyHub, where we prioritize providing a seamless, secure, and easy-to-use environment for both creators and fans. Our goal is to offer you the best possible experience in creating, sharing, and consuming premium content, all while ensuring the highest level of security for your data and transactions. Below, we’ve outlined some of the common questions and concerns to ensure that your experience on the platform is as smooth as possible.

Secure Content Sharing

At OnlyHub, we understand how important it is for creators to feel confident that their content is protected. That’s why we implement the highest security measures to safeguard everything you upload. Whether it’s photos, videos, or other forms of creative work, your content is stored safely within the platform.

• Content Protection: All materials you upload are protected by our robust security infrastructure, which is designed to prevent unauthorized access. Only users who have subscribed or paid for the right to access your content will be able to view it.

• Unauthorized Sharing: While we ensure that your content remains secure within OnlyHub, we cannot be held responsible for any unauthorized sharing or distribution of your content outside the platform. However, we make every effort to ensure that everything stays protected while inside the platform.

Rest assured that our team works diligently to keep OnlyHub a secure environment for creators to showcase their work and for fans to enjoy it without concerns over unauthorized access.

Payment Processing and Security

We know that security is a top priority when it comes to financial transactions, and OnlyHub is committed to keeping your payment information secure.

• Trusted Payment Providers: All payments are processed through trusted and secure third-party payment providers, ensuring that your financial details are handled with the highest level of encryption and security.

• Transaction Security: Whether you are a creator receiving earnings from subscriptions or tips, or a fan unlocking premium content, we use secure payment systems that ensure your transactions are completed smoothly and securely.

We take every step to minimize risks associated with financial transactions, allowing you to focus on enjoying or sharing premium content without worry.

Disputes and Reporting

We understand that issues may arise from time to time. If you encounter any problems with another user or content on the platform, we provide an easy-to-use system to report such issues.

• How to Report: If you experience any issues, whether it’s with a user or content, we have a transparent reporting system that allows you to flag problems directly on the platform.

• Review Process: Our team reviews each report carefully and thoroughly. We strive to maintain a safe and respectful community for everyone on OnlyHub.

Though OnlyHub does not directly manage disputes between fans and creators, we make sure to address concerns in a manner that promotes a positive environment for all users. Our focus remains on ensuring the platform stays a safe space where all users can interact freely and securely.

Cancellation and Refunds

We aim to provide a smooth and hassle-free experience for both creators and fans, which includes easy cancellation processes for subscriptions.

• Subscription Cancellations: If you decide to cancel your subscription, we make the process straightforward. While OnlyHub does not intervene in the resolution of disputes, we make sure the cancellation process is clear and user-friendly.

• Refund Requests: Refunds, if applicable, are processed in accordance with our platform guidelines. If you have any concerns regarding payments or transactions, please follow the appropriate channels for a quick resolution.

Our goal is to ensure that you can manage your account and subscriptions with ease, allowing you to focus on enjoying content or creating it without concerns over payments.

No Liability Beyond Platform Management

At OnlyHub, we are dedicated to providing a secure, user-friendly platform for all creators and fans. However, there are certain limitations to our liability:

• Platform Use: We focus on ensuring that the platform runs smoothly, that your content is protected, and that transactions are secure. However, we are not responsible for any damages, losses, or issues related to content sharing or interactions outside of the platform's managed environment.

• External Interactions: We do not manage or oversee actions or communications between users outside of OnlyHub. Our primary focus remains on maintaining the security of your content and financial transactions within the platform, providing an easy-to-use interface, and supporting smooth interactions between creators and fans.

We encourage users to respect the platform guidelines and communicate directly with one another in case of any issues.

Contact Us

If you have any questions, concerns, or need assistance, our team is always here to help. Whether you need clarification on our policies, help navigating the platform, or any other support, we are dedicated to making your experience as smooth and enjoyable as possible.

• Contact Information: You can reach us directly through the platform’s support options. Our team is available to provide assistance and ensure that your experience on OnlyHub is secure and seamless.